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Modiphius > STAR TREK: ADVENTURES
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I ordered the 1x Star Trek Adventures: Print & PDF Core Collection Warp Factor 1 but haven't heard any status on it

posted Aug 13, 2018 02:21:19 by beltaur.belanthor
I am putting this on the forum because I email this same question but never heard back for months now.

I order the 1x Star Trek Adventures: Print & PDF Core Collection Warp Factor 1 when the product first came out. I received my physical book and gm screen but have not heard anything about the pdf books.

Now this could be because I was sent this email:
Hi,

Your order has been imported into a new system we're using to manage our sales. It was for the following items:

Star Trek Adventures Starter Campaign PDF x 1.

This is not what I ordered because here is my confirmed order:

Thank you for placing your order with Modiphius Entertainment!
This email is to confirm your recent order.
Date 06/30/2017
Shipping address
(I deleted my billing address to put on forum, but this is my email in entirety)

1x Star Trek Adventures: Gamemaster Screen for £29.99 each
1x Star Trek Adventures: Print & PDF Core Collection Warp Factor 1 for £99.99 each

Subtotal : £129.98 GBP
Shipping : £20.00 GBP
Total : £149.98 GBP

Now you can see that what I ordered and was confirmed got changed. I tried contacting the company but no reply so this is my only recourse.
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14 replies
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SteveHanson said Aug 13, 2018 09:21:54
Could we get your name or email please?
Forum Moderator

To his friend a man
a friend shall prove,
To him and the friend of his friend;
But never a man
shall friendship make
With one of his foeman's friends.
--Havamal
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jonrcrew said Aug 13, 2018 09:55:36
If it helps, the Starter Campaign seems to have been added as a free bonus to the Warp Factor collections. I got the same email a while back, but I did also get everything else on the list released to date.

Speaking as a fellow customer (not staff), you should have got at least 4 book PDFs so far (core rules, These are the Voyages Vol 1, Beta Quadrant and Command Division) plus a small number of freebies.

I'm surprised you've not had a response from Modiphius, they're usually pretty good on picking these up. You're in good hands with Steve :)
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beltaur said Aug 13, 2018 18:48:59
Yes you can have my name and email address.

My name is Kirk Williamson (it was billed by David Davis)
My email (erased not getting response)

jonrcrew I was equally surprised because I like Modiphius, I only received PDF's of The core books and These are the Voyages vol 1. not the other 2.

Also to Modiphius I am sorry to have taken this route for contact but when you receive only an automated response you don't know what to do. I do thank you for the quick response.
[Last edited Aug 24, 2018 00:59:33]
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SteveHanson said Aug 13, 2018 21:43:48
Thank you Kirk. You should here from someone forthwith.
Forum Moderator

To his friend a man
a friend shall prove,
To him and the friend of his friend;
But never a man
shall friendship make
With one of his foeman's friends.
--Havamal
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beltaur said Aug 14, 2018 18:24:56
I'll be looking forward to it
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beltaur said Aug 16, 2018 18:10:41
Still have not heard back, awaiting your someone.
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SteveHanson said Aug 17, 2018 00:08:17
Please check your spam folder to be sure ut didn't wind up there.
Forum Moderator

To his friend a man
a friend shall prove,
To him and the friend of his friend;
But never a man
shall friendship make
With one of his foeman's friends.
--Havamal
avatar
beltaur said Aug 18, 2018 18:12:06
Didn't see it in spam. I don't use my gmail so if that is where it was sent it's in the void of space and time.

This is the better of my emails to send to: removed email.
[Last edited Aug 30, 2018 18:26:22]
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beltaur said Aug 24, 2018 00:58:45
Well still no email. Checked spam and the like. Didn't see anything. I guess it's time to chalk it up to money being thrown away. I am sorely disappointed.
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SteveHanson said Aug 24, 2018 16:43:44
Please try this. Email sam@modiphius.com and he can get your PDF subscription set up. He's the line manager so he'll get it done for you. As to the communication problems, Chris is looking into it. I apologize for the negative experience you are haveing and hope we can turn thus around for you soon.
Forum Moderator

To his friend a man
a friend shall prove,
To him and the friend of his friend;
But never a man
shall friendship make
With one of his foeman's friends.
--Havamal
avatar
beltaur said Aug 25, 2018 18:03:17
Thanks Steve for the reply it is appreciated when a company cares about there customers.
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SteveHanson said Aug 30, 2018 18:23:21
Following up, did Sam get you fixed up?
Forum Moderator

To his friend a man
a friend shall prove,
To him and the friend of his friend;
But never a man
shall friendship make
With one of his foeman's friends.
--Havamal
avatar
beltaur said Aug 30, 2018 18:25:59
I just wanted to give an official nod of appreciation for everyone that helped me resolve this issue. Sam and steve helped greatly and is a credit to Modifius. Thank you for everything.
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SteveHanson said Aug 31, 2018 18:00:27
Glad to hear it mate!
Forum Moderator

To his friend a man
a friend shall prove,
To him and the friend of his friend;
But never a man
shall friendship make
With one of his foeman's friends.
--Havamal
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