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Modiphius > STAR TREK: ADVENTURES
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Shipping update

posted Oct 11, 2017 00:11:23 by SteveHanson
From Chris Birch


We're emailing all outstanding customers with an update - the factory has had some delays due to the frankfurt book fair (which is the equivalent of GenCon for gaming but on a gigantic worldwide scale) so production times have been shifting more than planned (some items went in to production later as previously explained due to approvals and that's caused us to get stuck in some of the chaos around the book fair). Anyway here's what we're emailing out so it's clear. This could still change - shipments are planned but there can still be delays (trucks are at a premium due to the fair) out of our control but we're emailing customers if anything changes to let them know.


BORG CUBES
Our factory has just notified us that they will be shipping the first batch of 90 Borg cubes to us this week. This means they’ll be ready to ship the week beginning Monday 16th October. After those first 90, the factory will send us the following 350 or so preorders in waves so that we can fulfil them as they come in over two weeks from Monday 16th. Orders will be fulfilled in order of purchase, so the first 90 orders will be sent out first, then the remaining cubes after that. Customers in the United States should be aware that delivery of these items can take 10 days. Tracking details are provided at the point of dispatching them in the UK, but the actual information will not be live until the packages are ready to go out of the country, around 48 hours later. These are limited, expensive items, and we’ve taken every effort to make sure they arrive in a timely manner and in perfect condition.

BORG DRONES
Borg drone bundles have been completed by our factory and are being shipped to our warehouse, meaning we can fulfil orders. These are due to be shipped from our warehouse at the beginning of next week, from Monday 16th October. Customers in the United States should be aware that delivery of these orders can take around 10 days. Tracking details are provided at the point of dispatching them in the UK, but the actual information will not be live until the packages are ready to go out of the country, around 48 hours later. These are limited, expensive items, and we’ve taken every effort to make sure they arrive in a timely manner and in perfect condition.

STARTER BUNDLES AND TILE SETS
Gamemaster Screens have been printed by our factory and are being shipped to our warehouse. They are due in, by the end of this week and so we can begin fulfilment of these items from Monday 16th October. Customers in the United States should be aware that delivery of these items can take 10 days. Tracking details are provided at the point of dispatching them in the UK, but the actual information will not be live until the packages are ready to go out of the country, around 48 hours later.

THESE ARE THE VOYAGES
These Are The Voyages: Mission Compendium Volume 1 are being finished off by our factory in about a week and will be shipped to our warehouse the week of the 16th October, which means with shipment from Europe, stock will be checked in and prepared for dispatch from Monday 23rd October. Customers in the United States should be aware that delivery of these items can take 10 days. Tracking details are provided at the point of dispatching them in the UK, but the actual information will not be live until the packages are ready to go out of the country, around 48 hours later. Any order that also contains These Are The Voyages, alongside Borg cubes, drones, and bundles, will be processed and dispatched from 23rd October as noted above.
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To his friend a man
a friend shall prove,
To him and the friend of his friend;
But never a man
shall friendship make
With one of his foeman's friends.
--Havamal
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256 replies
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SteveHanson said Nov 08, 2017 18:06:26
Myrrden, they have entered the channel from our end and should be on shelves any day.
Forum Moderator

To his friend a man
a friend shall prove,
To him and the friend of his friend;
But never a man
shall friendship make
With one of his foeman's friends.
--Havamal
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myrrdenvindex said Nov 08, 2017 18:10:43
Awesome. Good to know. Thank you. I was planning to paint up some Klingons as a Christmas present and wanted to see if I’d have th time to get it done.
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beltaur said Nov 08, 2017 21:25:12
steve just wanted to update you
I received my order today so wanted to say thanks for all the help.

Looking at the book it is a beautiful beast. The GM screen is useful and I like the map. Overall I wanted to express my thanks and to say the product looks very good.
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SteveHanson said Nov 08, 2017 22:26:51
Huzzah! DHL likes you better tgan they do me. So, what number did you get?
Forum Moderator

To his friend a man
a friend shall prove,
To him and the friend of his friend;
But never a man
shall friendship make
With one of his foeman's friends.
--Havamal
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EnricMuraday said Nov 09, 2017 07:34:07
Has anyone received the starter bundle? I only see good news around the borg cube (lucky guys!!).
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ChrisFougere said Nov 09, 2017 12:47:41
Not yet here. I've expressed my displeasure with the local store having things before pre-orders have gone out. When I inquired I've been told that mine has shipped but no email and no one can provide me with the tracking number (it's being worked on). I had considered cancelling my pre-order and buying through my local store but now I don't know if my order is on its way or not. Overall not terribly impressed and makes it doubtful I would pre-order through the company again.
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7thpawn said Nov 09, 2017 15:41:59
Same here @ChrisFougere. I went to Amazon to get an extra copy that I would do as a giveaway prize for my gaming group after my Drone came in. Got it in two days. Then I had a notice from DHL about something coming. I was like 'oh wow here it comes'. I wake up just now and the box was a lot smaller than I expected. Contained the deck tiles and extra book I had ordered while I had ordered the Drone. Interesting considering that I had actually asked that since the books are going out super early, can I have the extra book detached from the Drone so I can have something to use while I wait for the monster. Answer was "no, since they were ordered together they would ship at the same time". So how am I getting this done now when I couldn't get it done before, and where is the damn Drone from the same order that couldn't be detached? This is insane that pre-orders have to wait while the game is available for general retail. I am waiting for another game line I had pre-ordered, and that company said 'no-one will be able to purchase the game until all pre-orders have been fulfilled'. Might not be popular, but that is an enlightened approach. My god I am so angry at how Modpihius has handled all of this. After I figure out what happened to my Drone and get my paws on it, it will take something ridonculous for me to deal with Modiphius again.
[Last edited Nov 09, 2017 15:43:30]
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ChrisFougere said Nov 09, 2017 16:02:08
I love their games and will continue to promote them. I'm just going to buy via my local store and/or amazon.
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SteveHanson said Nov 09, 2017 16:13:53
Enric, it should be going out either this week or next. If you still haven't heard anything by the end of next week, please contact lloyd@modiphius.com
[Last edited Nov 09, 2017 16:14:42]
Forum Moderator

To his friend a man
a friend shall prove,
To him and the friend of his friend;
But never a man
shall friendship make
With one of his foeman's friends.
--Havamal
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ChrisFougere said Nov 09, 2017 16:24:39
I have contacted Lloyd when I was looking at cancelling. Was specifically told that mine had shipped, though no one has the tracking number and I've received no email. Which means I didn't cancel. Now my local store is sold out so I have no choice but to wait.
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FreddyDixon said Nov 09, 2017 19:27:06
I just received my Borg Cube here in the US today and it is amazing looking, well done Modiphius!
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JonathanThyfault said Nov 09, 2017 20:13:59
Cube finally arrived today! Whoo! Now to go dig out that thread about clearing up the tokens...
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SteveHanson said Nov 09, 2017 21:00:06
Chris and 7th, I've alerted Chris Birch (Modiphius big boss) and Sam Webb (STA line manager) as to your situations. They are looking into it and you should hear something back soon.
Forum Moderator

To his friend a man
a friend shall prove,
To him and the friend of his friend;
But never a man
shall friendship make
With one of his foeman's friends.
--Havamal
avatar
SteveHanson said Nov 09, 2017 21:01:49
Freddie and Jonathon, huzzah! You're both running Saturday so get ready.
Forum Moderator

To his friend a man
a friend shall prove,
To him and the friend of his friend;
But never a man
shall friendship make
With one of his foeman's friends.
--Havamal
avatar
ChrisFougere said Nov 09, 2017 21:27:52
Back in July I had considered ordering a HC for These Are the Voyages but then found out I'd have to cancel and resubmit my order so I could bundle things together (and avoid $40 shipping on the book). Not wanting to risk delaying the order I decided to just let it go (the original plan was ship pre-order in August and in stores in September). Little did I know...
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