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Modiphius > STAR TREK: ADVENTURES
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Shipping update

posted Oct 11, 2017 00:11:23 by SteveHanson
From Chris Birch


We're emailing all outstanding customers with an update - the factory has had some delays due to the frankfurt book fair (which is the equivalent of GenCon for gaming but on a gigantic worldwide scale) so production times have been shifting more than planned (some items went in to production later as previously explained due to approvals and that's caused us to get stuck in some of the chaos around the book fair). Anyway here's what we're emailing out so it's clear. This could still change - shipments are planned but there can still be delays (trucks are at a premium due to the fair) out of our control but we're emailing customers if anything changes to let them know.


BORG CUBES
Our factory has just notified us that they will be shipping the first batch of 90 Borg cubes to us this week. This means they’ll be ready to ship the week beginning Monday 16th October. After those first 90, the factory will send us the following 350 or so preorders in waves so that we can fulfil them as they come in over two weeks from Monday 16th. Orders will be fulfilled in order of purchase, so the first 90 orders will be sent out first, then the remaining cubes after that. Customers in the United States should be aware that delivery of these items can take 10 days. Tracking details are provided at the point of dispatching them in the UK, but the actual information will not be live until the packages are ready to go out of the country, around 48 hours later. These are limited, expensive items, and we’ve taken every effort to make sure they arrive in a timely manner and in perfect condition.

BORG DRONES
Borg drone bundles have been completed by our factory and are being shipped to our warehouse, meaning we can fulfil orders. These are due to be shipped from our warehouse at the beginning of next week, from Monday 16th October. Customers in the United States should be aware that delivery of these orders can take around 10 days. Tracking details are provided at the point of dispatching them in the UK, but the actual information will not be live until the packages are ready to go out of the country, around 48 hours later. These are limited, expensive items, and we’ve taken every effort to make sure they arrive in a timely manner and in perfect condition.

STARTER BUNDLES AND TILE SETS
Gamemaster Screens have been printed by our factory and are being shipped to our warehouse. They are due in, by the end of this week and so we can begin fulfilment of these items from Monday 16th October. Customers in the United States should be aware that delivery of these items can take 10 days. Tracking details are provided at the point of dispatching them in the UK, but the actual information will not be live until the packages are ready to go out of the country, around 48 hours later.

THESE ARE THE VOYAGES
These Are The Voyages: Mission Compendium Volume 1 are being finished off by our factory in about a week and will be shipped to our warehouse the week of the 16th October, which means with shipment from Europe, stock will be checked in and prepared for dispatch from Monday 23rd October. Customers in the United States should be aware that delivery of these items can take 10 days. Tracking details are provided at the point of dispatching them in the UK, but the actual information will not be live until the packages are ready to go out of the country, around 48 hours later. Any order that also contains These Are The Voyages, alongside Borg cubes, drones, and bundles, will be processed and dispatched from 23rd October as noted above.
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To his friend a man
a friend shall prove,
To him and the friend of his friend;
But never a man
shall friendship make
With one of his foeman's friends.
--Havamal
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256 replies
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Steve-TTR said Nov 07, 2017 09:54:01
Is there an ETA on shipping cubes to Australia?
[Last edited Nov 07, 2017 09:54:19]
Steve The Host
The Tabletop Review RPG Podcast
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dazman021077 said Nov 07, 2017 12:52:31
Has anyone that received the cube yet had any problems with the content. My TOS pack has a rogue Romulan in instead of one of the crew and the Threat/Momentum tokens are appalling quality. All miscoloured and stained in white crust with what looks like occasional dark burn areas. They're certainly not the translucent pieces I was expecting. Absolutely no reply from the contact us part of the shop yet.
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StephenBirks said Nov 07, 2017 13:19:57
@dazman021077 I haven't opened the miniatures up yet but the token "issue" was addressed previously HERE. They are not miscoloured and stained, they are still in their protective film.
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dazman021077 said Nov 07, 2017 13:23:14
@StephenBirks Thanks for that. I'll get on the tokens. with the minis they're numbered by packs by the look of it. 80 being the Romulans, 84 being TOS. Then the characters are A,B,C etc. Appears I have 80-A (Romulan) in my pack instead of 84-A (TOS). All the other packs were fine though.
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SteveHanson said Nov 07, 2017 17:33:02
Thanks, Stephen, you beat me to it.

Dazman, please contact lloyd@modiphius.com and let him know what you got in the figs. A picture might prove helpful. He'll get you fixed up.
Forum Moderator

To his friend a man
a friend shall prove,
To him and the friend of his friend;
But never a man
shall friendship make
With one of his foeman's friends.
--Havamal
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AndrewSimmons said Nov 07, 2017 18:11:33
Hey steve hanson, I got a funny for you to pass onto the team. I received my collectors core book and gm screen on Saturday 4th November. Received no advanced warning of the orders actual despatch.

What did I see in my inbox Monday 6th November timed at 17:00 uk time??? Yep you guessed it..........The Despatch email saying my order has just been sent.. Haa haaa woopsy is there some kind of Temporal Distortion going on at modiphius?

Awesome though I get my order 2 DAYS before they send it...LOL

I wonder how much the Distortion will effect my next order.

still happy though.
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SteveHanson said Nov 07, 2017 18:31:29
That is amusing. I'm glad everything made it through the anomaly for you.
[Last edited Nov 07, 2017 18:32:46]
Forum Moderator

To his friend a man
a friend shall prove,
To him and the friend of his friend;
But never a man
shall friendship make
With one of his foeman's friends.
--Havamal
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RichardConti said Nov 08, 2017 03:28:42
Any update on Borg Drones? I have not recieved a notice yet. Im In NY in the USA
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SteveHanson said Nov 08, 2017 04:03:58
They are shipping now and for the next couple of weeks.
Forum Moderator

To his friend a man
a friend shall prove,
To him and the friend of his friend;
But never a man
shall friendship make
With one of his foeman's friends.
--Havamal
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beltaur said Nov 08, 2017 04:46:09
Steve just wanted to update you on my order. Recieved email saying delivery on end of business on the 7th. It is now locally 10:38 pm, still no delivery. It is coming through DHL. Looking at the order tracking it say it is delivering to Milwaukee Wi Mosinee USA. I'm not familiar with the way DHL does their delivery address so hopefully it's nothing to worry about but Milwaukee is far from Mosinee.

This is not a compliant or anything just trying to see if anyone who has experience with DHL can help figure it out.
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SteveHanson said Nov 08, 2017 05:14:27
When did you get the email. My experience (every time) is that they say they will deliver in 2 days and it always takes 4. Run the tracking number through the DHL website and I'll wager it has the delivery date blank. If ir dies don't worry, look for it Thursday. A yellow truck should bring it, although sometimes Fedex does the actual drop off.
http://www.dhl.com/en/express/tracking.html
[Last edited Nov 08, 2017 05:16:08]
Forum Moderator

To his friend a man
a friend shall prove,
To him and the friend of his friend;
But never a man
shall friendship make
With one of his foeman's friends.
--Havamal
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SteveHanson said Nov 08, 2017 05:17:54
Tabletop. You're on the same timeline as everybody else. Shipping right now through next week or so.
Forum Moderator

To his friend a man
a friend shall prove,
To him and the friend of his friend;
But never a man
shall friendship make
With one of his foeman's friends.
--Havamal
avatar
beltaur said Nov 08, 2017 05:44:05
I received the email on the 6th of Nov.
Running the tracking number through DHL's website netted my this:
Tuesday, November 07, 2017 at 20:17 Origin Service Area: SOUTHAMPTON - BORDON - UK Destination Service Area: MILWAUKEE, WI - MOSINEE - USA
Estimated Delivery: Tuesday, November 07, 2017 By End of Day
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SteveHanson said Nov 08, 2017 05:58:43
They didn't make it. Call DHL and see what's going on. You can call them at 800-CALL-DHL or use the online form at
http://www.dhl-usa.com/en/contact_center/contact_express.html
Forum Moderator

To his friend a man
a friend shall prove,
To him and the friend of his friend;
But never a man
shall friendship make
With one of his foeman's friends.
--Havamal
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myrrdenvindex said Nov 08, 2017 17:36:58
I didn’t see anywhere better to ask this, so I’ll post here and hope it’s okay. It’s shipping related.

Is there anything resembling a timeline for when the miniatures are expected to hit US retailers?
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