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Modiphius > STAR TREK: ADVENTURES
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Shipping update

posted Oct 11, 2017 00:11:23 by SteveHanson
From Chris Birch


We're emailing all outstanding customers with an update - the factory has had some delays due to the frankfurt book fair (which is the equivalent of GenCon for gaming but on a gigantic worldwide scale) so production times have been shifting more than planned (some items went in to production later as previously explained due to approvals and that's caused us to get stuck in some of the chaos around the book fair). Anyway here's what we're emailing out so it's clear. This could still change - shipments are planned but there can still be delays (trucks are at a premium due to the fair) out of our control but we're emailing customers if anything changes to let them know.


BORG CUBES
Our factory has just notified us that they will be shipping the first batch of 90 Borg cubes to us this week. This means they’ll be ready to ship the week beginning Monday 16th October. After those first 90, the factory will send us the following 350 or so preorders in waves so that we can fulfil them as they come in over two weeks from Monday 16th. Orders will be fulfilled in order of purchase, so the first 90 orders will be sent out first, then the remaining cubes after that. Customers in the United States should be aware that delivery of these items can take 10 days. Tracking details are provided at the point of dispatching them in the UK, but the actual information will not be live until the packages are ready to go out of the country, around 48 hours later. These are limited, expensive items, and we’ve taken every effort to make sure they arrive in a timely manner and in perfect condition.

BORG DRONES
Borg drone bundles have been completed by our factory and are being shipped to our warehouse, meaning we can fulfil orders. These are due to be shipped from our warehouse at the beginning of next week, from Monday 16th October. Customers in the United States should be aware that delivery of these orders can take around 10 days. Tracking details are provided at the point of dispatching them in the UK, but the actual information will not be live until the packages are ready to go out of the country, around 48 hours later. These are limited, expensive items, and we’ve taken every effort to make sure they arrive in a timely manner and in perfect condition.

STARTER BUNDLES AND TILE SETS
Gamemaster Screens have been printed by our factory and are being shipped to our warehouse. They are due in, by the end of this week and so we can begin fulfilment of these items from Monday 16th October. Customers in the United States should be aware that delivery of these items can take 10 days. Tracking details are provided at the point of dispatching them in the UK, but the actual information will not be live until the packages are ready to go out of the country, around 48 hours later.

THESE ARE THE VOYAGES
These Are The Voyages: Mission Compendium Volume 1 are being finished off by our factory in about a week and will be shipped to our warehouse the week of the 16th October, which means with shipment from Europe, stock will be checked in and prepared for dispatch from Monday 23rd October. Customers in the United States should be aware that delivery of these items can take 10 days. Tracking details are provided at the point of dispatching them in the UK, but the actual information will not be live until the packages are ready to go out of the country, around 48 hours later. Any order that also contains These Are The Voyages, alongside Borg cubes, drones, and bundles, will be processed and dispatched from 23rd October as noted above.
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To his friend a man
a friend shall prove,
To him and the friend of his friend;
But never a man
shall friendship make
With one of his foeman's friends.
--Havamal
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256 replies
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TimKellogg said Dec 16, 2017 15:25:24
I finally got my rules!!! YYYAAAAYYYYYY!!!!! The box was horribly crushed and torn, I feared for the contents, but ther was sufficent packing material to have retained the contents, despite the severe damage to the box!
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SteveHanson said Dec 16, 2017 17:26:54
Huzzah!
Forum Moderator

To his friend a man
a friend shall prove,
To him and the friend of his friend;
But never a man
shall friendship make
With one of his foeman's friends.
--Havamal
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EnricMuraday said Dec 18, 2017 12:50:05
Hi all,
I need to share with you my experience with the pre-order of Star Trek, because I’m very disappointed.

I still without my Starter Bundle yet. A month ago I received “These are the voyages”, supplement that I pre-ordered when it was announced. But there are no clue about my Starter Bundle.

Thanks to the tracking number, I discovered that the package had been returned to Gamequest, because it had been broken during the shipment, but nobody informed me about this incident.

I've contacted with Modiphius and Game Quest, and they quickly went to work to solve the problem.
A week ago I finally received the shipment ... but it did not contain the Starter Bundle ... they send me again "These are the voyages" :(

I quickly got in touch with Modiphius and Gamequest, but I still without response from them.

I can perfectly understand that, sometimes, there are specific problems at the moment you send a package (I've worked in logistics and it's a world very complicated), but there is one thing that Modiphius has to improve: the Customer Experience.

First of all, a customer can't be waiting for an answer during 5 days (remember that I didn't receive yet).

Second, in this situation Modiphius has the opportunity to turn a bad experience into a good experience for the customer. How?. Sending me urgently (not by ordinary mail) the product that I have purchased. It is my right as a customer.

As you can see I'm not angry, just disappointed with a product that made me very excited and now it has become a terrible headache.
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EnricMuraday said Dec 18, 2017 15:26:33
Updated info: Lloyd and Sam contacted me to send me again the core book and the dices urgently. They'll restock next week the GM screen and I hope to receive it soon.
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AllenShock said Dec 27, 2017 02:28:10
Ordered my GM screen on Dec. 1st. Still not here. I did order untracked because it is so expensive to get tracked. I am beginning to worry
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AllenShock said Dec 27, 2017 02:31:27
So what? was the GM screen out of stock when I ordered it? is that the delay, waiting for a restock?
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SteveHanson said Dec 27, 2017 17:44:41
Please contact lloyd@modiphius.com and explain your situation. He'll be abke to fix you up.
Forum Moderator

To his friend a man
a friend shall prove,
To him and the friend of his friend;
But never a man
shall friendship make
With one of his foeman's friends.
--Havamal
avatar
AllenShock said Jan 01, 2018 19:06:14
@SteveHanson

I have done so. I am supposed to contact him again on the 3rd and he said I would be sent another one if it hasn't shown up in 30 days (which is tecnhically today but this being a holiday and all...). However, if the rumor that the screens are out of stock until mid-January are true then I am basically goingto wind up waiting another month...and while this is totally not Modiphius's doing, that bothers me.
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AllenShock said Jan 10, 2018 02:23:30
Situation has been resolved and I got to actually speak with Lloyd :)

Allen
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SteveHanson said Jan 10, 2018 03:56:15
Huzzah! Allen I'm glad Lloyd was able to help you, not surpised but glad. Enjoy your game.
Forum Moderator

To his friend a man
a friend shall prove,
To him and the friend of his friend;
But never a man
shall friendship make
With one of his foeman's friends.
--Havamal
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BruceBoragine said Feb 13, 2018 13:30:14
Any update about the cube reaching retail? I know it's supposed to be February.
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SteveHanson said Feb 13, 2018 17:44:01
UK distributor has them, US distributor gets them in about 3 weeks and they'll go out straight away
Forum Moderator

To his friend a man
a friend shall prove,
To him and the friend of his friend;
But never a man
shall friendship make
With one of his foeman's friends.
--Havamal
avatar
BruceBoragine said Feb 25, 2018 01:50:29
There were some on ebay as preorder in the US. They're listed as sold or sold out, for at least a week.
I was just wondering when they got their copies.
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SteveHanson said Feb 25, 2018 04:21:23
The one I found after you pointed it out is an online retailer who is still waiting on stock just like brick and mortar stores. I only found the one.
Forum Moderator

To his friend a man
a friend shall prove,
To him and the friend of his friend;
But never a man
shall friendship make
With one of his foeman's friends.
--Havamal
avatar
BruceBoragine said Mar 08, 2018 15:06:31
There were three. I can't pull them up on my phone and post them.

Been busy at work and not much time at home.

Any more word on the retail preorders?
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